Customer Testimonials

"Jon & Jaden arrived from Power Vac this morning to clean my enire air and vent system. They called ahead. The visit was courteous, effective and well planned. They laid out the process and made rounds with me in the house to locate all the vents. They cleaned thoroughly, especially the dryer vent. They cleaned up after themselves. They explained and presented the bill and we reflected upon the work and positive experience. I will recommend them to others."

Marna, West Linn OR

"We are very pleased with the cleanliness of our home and ease of breathing after having our HVAC system and air ducts cleaned in our home. The powerful suction was professionally set up by our courteous technician. The process took about 4 hours. During that time the technician also cleaned our 20’ dryer vent. We highly recommend Power Vac to provide clean and dust free air in your home."

 

"Professional and courteous service. They were on time and respectful of our property, explained how and what they were doing and left our home clean. Highly recommended and we will use them again."

Dave, Tigard OR 

 

"The duct cleaning was very thorough. Excellent customer service. Highly recommend."

Monica, Hillsboro OR

 

"What an amazing experience, from the front office to the guys running the equipment. Total professionals all the way and very personable. Chad and his sidekick did an awesome job in a tough atmosphere and we appreciate it so much. We will definitely refer to others and hire again!"

Cory & Kim, Portland OR

 

"I emailed all of the companies registered with the National Air Duct Cleaning Association in the Portland area. Of all the companies, I felt best about the answers I got from Matt at Power Vac. I was booked a month out, but was put on a cancellation list. They got me in exactly like I hoped for. When Alla showed up to clean the ducts, she couldn't have been more polite and respectful. She worked her butt off for hours and did an amazing job that came in under quote. I am wildly pleased with the job Power Vac did and highly recommend them."

Jeff, Lake Oswego OR

 

"Kenny was sensational! We had some great conversations about the HVAC industry in which I was part of for over 28 years, he was efficient, timely, and performed the service as promised. HVAC businesses need more "Kens" in their employment."

James, Vancouver WA

 

"They were very responsive from the beginning. They completed a thorough duct cleaning and pulled out a surprising amount of material. Very happy with their service!"

Peter, Portland OR

 

"We recently had a flood where previously abated asbestos was affected and possibly displaced into our duct work and HVAC system. We essentially could not turn on our HVAC during cold weather until the asbestos was abated and the duct system was cleaned. The guys from Power Vac were incredible. They came out within 1-2 days of the flooding event (last minute) and documented several concerns and safety issues that precluded the duct cleaning. The information was helpful in supporting our insurance claim with our less than enthusiastic insurer. The abatement companies we contacted agreed with Power Vac’s assessment and the abatement process took about 1.5 weeks due to scheduling issues with the abatement company. We were anxious to get back in our house when that work was complete. Power Vac was able to schedule their workers off business hours, on a Saturday, to get us back in the home as soon as possible. The technician whom we had been working with since the initial assessment, Matt worked most of the day and did an incredible job cleaning up the duct work, which was full of dog hair and other debris from previous owners. No dust was displaced into the house during cleaning. My wife was exceedingly happy with the appearance of our air return registers. To top it off, the price was far below what I was expecting (I didn’t ask for a quote since it was an insurance issue and I wanted it done as soon as possible regardless of price – Power Vac knew this and were still incredibly reasonable for the amount of work they did). In the future we’ll have them repeat the work when necessary and will recommend their services. Couldn’t have done a better job."

Brian, Portland OR

 

"My sincere appreciation for the exceptional service your two technicians provided for our home. You came highly recommend by a local HVAC company and your service proved the recommendation. We will be certain to recommend you to anybody that needs your elite service. Keep up the exceptional customer service and work performance."

Monica, Tigard OR

 

"Old school customer service at its best! Matt went WAY out of his way to explain my heating system. Recommended a 4-inch-thick filter as opposed to the 1 inch that had always been used. He said there was no need to clean out the warm side of my system, only the cold side which saved me a bunch. They cleaned out my dryer vent tubing and advised me to dig out the area around the vent outlet at my foundation to allow for better exhaust of the humid dryer air. I had also requested that they scope my bathroom fan duct to see if there was an obstruction as there was no air flow to the outside. The scope showed no obstruction so Matt spent time analyzing my fan and found that the last person to work on it had installed it improperly. He fixed that and voila! air flow restored. The check I wrote was about 40% less than the initial quote. Look no further."

Perry, Lake Oswego OR

 

"Fast and responsive. They answered my questions and scheduled the service I needed quickly. We had a dryer vent that was getting clogged a little too fast. The service men got it cleaned out and showed us what was probably the main cause of the fast build up (not what I thought it was). They were right - problem solved. We’ll definitely call them back when we our entire vent system cleaned next Spring."

Robert, Clackamas OR

 

“I called Power Vac on a Friday and was able to get scheduled for the following Tuesday between noon and 1pm. I asked for a call 30 minutes prior to arrival. At 11:45, I received the requested call and the 2-man crew arrived about 40 minutes later. Dave and Casey introduced themselves and presented their card prior to coming in. They asked where the ducts were located and went right to work. Long (and boring) story short, they were here for 4 hours and went above and beyond on this job. While I was only charged for the actual duct cleaning, they thoroughly cleaned our HVAC unit, blew it out, pointed out some standing water, cleaned out the drain tube and assisted with the removal of ineffectively wet insulation on the floor of the unit. They also sprayed a disinfectant to stop any bacteria from developing inside of it. They stayed for the burn-in (fire up the heat and burn the dust off the heat exchange) of the unit to make sure that everything was working properly before they left. They were both very friendly and professional and offered up many helpful tips going forward should anything unexpected happen. I wouldn't hesitate to recommend or rehire this service in the future.”

Robb, Portland OR

 

“I would like to personally commend the excellent work done by your technicians.  I called Power Vac a few months ago because we were smelling an electrical smell coming from 2 of our furnace vents....and it was scary, like something was burning. Well, after having the furnace guy come out and even the Fire Department no one could figure it out. They all recommended the same thing: have your ducts cleaned.

When your tech arrived, I explained the situation and he went on a mission to try to determine where the electrical/burnt smell was coming from. After cleaning the ducts, he could not find the cause. But he didn't stop there, like everyone else had done. Instead, he crawled under the house in the tiny crawl space, following the ducts to the point where the smell was coming from and found the problem, a booster fan with a burned-out motor. He took care of it right away.

Thanks to his perseverance and professionalism, we were able to fix a problem that could have had a very different outcome, like a house fire. Thank you. We will definitely use Power Vac again in the future, and I would highly recommend them.”

Kellie, Portland OR

 

“Needed to find someone quick to clean ducts, replace filters and attaching ducts which were coming apart in the attic. My husband usually takes care of these technical things, but he was busy and so I had to takeover scheduling. I called Power Vac after a recommendation from a friend and yelp reviews. Mary took my call. I explained her I am not sure what I need but am reading from script left by my husband and home inspector. She understood what I needed and gave me clear estimates. Was quick emailing them and corresponding about the time available and we booked the appointment over emails.

We had an afternoon appointment and got a call that morning informing they could come in sooner as they had an appointment cancelled. We were fine and got them in an hour early than planned. The techie was detailed and got the job done well and educated on the way to take care of filters and left saying we could wait for at least 5yrs before getting ducts cleaned again. Appreciate the quick and professional way things were dealt from start to end.”

Busy,  Hillsboro OR

 

“We were getting a strange metallic smell in our home coming out of our ducts which had gradually increased over 3 months. We searched the internet, and called several HVAC companies. No one could tell us what was its source. It was not a dead animal or mold smell. Next, we hired Power Vac LLC to come clean our ducts as a way to eliminate that as possible problem. Matt from Power Vac arrived 30 minutes ahead of schedule and within 2 minutes, he diagnosed the exact source of the smell. It was defective metal furnace filters. Out of 4 other companies I spoke to, no one could figure this out. Matt removed the filters, promptly cleaned the entire duct system, found and professionally applied a roof patch on a small water leak down our roof duct vent. He was very professional, fast, and knowledgeable. I am so pleased with this company due to their professional skill level and responsiveness. My house is fresh and clean again, and I have a lot less dust floating around. Thank you, Power Vac, for restoring the livability and freshness in my home.”

Kim, Beaverton OR

 

“Your gentlemen did an excellent job. They were thorough with their clean-up, very professional and explained what they were doing well. I appreciate that they worked well with the other contractors, coordinating their work.”

Ron, Vancouver WA

 

"Called to have furnace/ducts cleaned in our 60-year old house. HVAC had been updated several times as part of remodels, but never cleaned. Had deferred this for 30+years, but now we also had a dead mouse aroma to fix. Have an electronic air cleaner for years due to asthma. It is great, but this service left things smelling fresher, less musty and the mouse perfume is gone. Furniture seems less dusty. Success! Member Comments: Phone call was taken promptly; work was scheduled ASAP. Rough cost was discussed. Your tech arrived on time, was very conscientious. Explained options/costs before work started, then got to it. No sales pressure or ''up-selling'' at all. Once we agreed, I just called their office and worked out payment. He spent more than four hours using a truck-mounted vacuum in difficult nooks and crannies. Very careful of our home; everything left in great condition. Mice are hard to locate and remove, but their system must have done it. The aroma is gone and our system and house seem less dusty and musty. Would definitely call them back if we had a need. Your tech was very professional, pleasant, and competent. Cost? You get what you pay for; it's hard, dirty work. We are very happy, indeed."

Robert & Louise, Portland OR

 

"Power Vac communicated arrival times, was tidy in all work areas, and didn't charge until the work was complete. They had to return to complete work on an odd heat recovery system. I will call them again and recommend them!"

Christina, Forest Grove OR